On-demand, cloud and SaaS companies uptime study

Because of the major importance of availability for software, infrastructures and services from the cloud for both the providers and their customers, Uptrends decided to monitor a selection of the largest and emerging companies on their availability (uptime).

Among the companies that we have tested there are is a selection of companies that provide application platforms, infrastructure, management tools, internet marketing software, business management-, CRM- and vertical applications. Uptrends monitored 184 companies and their websites for a period of 30 days (from the 29th of September to the 29th of October).

Key findings:

  • 42 out of the 184 providers didn’t met the SLA standard of 99.9% (22.83%)
  • Only 142 out of the 184 providers did met the SLA standard of 99.9% (77.17%)
  • Only 79 out of the 184 (42.93%) monitored providers were available the entire testing period (100% uptime)
  • The average down time of the entire group of monitored providers was 31.62 minutes
  • Combined, the providers were unavailable for more than 96 hours

Overview of the 15 providers which showed the lowest availability

SaaS provider Uptime (%) Down time (hrs.)
1 Actifio 98.87% 7.98
2 Adaptive Planning 99.33% 4.72
3 oDesk 99.45% 3.83
4 Zendesk 99.46% 3.81
5 WorthPoint 99.49% 3.60
6 Dome9 Security 99.59% 2.92
7 Jobvite 99.59% 2.92
8 Tableau Software 99.61% 2.74
9 Bluewolf 99.67% 2.31
10 WeVideo 99.68% 2.26
11 Aryaka Networks 99.69% 2.21
12 Clicky 99.69% 2.17
13 HyTrust 99.71% 2.05
14 PeopleMatter 99.71% 2.02
15 Wisetail 99.71% 2.02

 Well known providers with 100% availability

SaaS provider Uptime (%) Down time (min)
Hubspot 100% 00.0
Mailchimp 100% 00.0
Netsuite 100% 00.0
Salesforce 100% 00.0
Shoutlet 100% 00.0
GoGrid 100% 00.0
Marin Software 100% 00.0
Akamai 100% 00.0

Methodology

Uptrends monitored the availability of the websites of the selected providers for the period of 30 days (from the 29th of September to the 29th of October). Every 5 minutes the homepage of 184 participants was checked for availability from our entire network of checkpoints around the world. Whenever a websites was unavailable from one of our checkpoints, this was constantly checked again from another checkpoint. When the website was also unavailable from the second checkpoint, this was registered as down time. Periods in which a website was available are registered as uptime. During this study we did not take possible scheduled maintenance into consideration.

Results

Website Uptime (%) Down time (min) Down time (hrs.)
Actifio 98.87 478.60 7.98
Adaptive Planning 99.33 283.00 4.72
oDesk 99.45 230.00 3.83
Zendesk 99.46 228.40 3.81
WorthPoint 99.49 216.20 3.60
Dome9 Security 99.59 175.10 2.92
Jobvite 99.59 175.00 2.92
Tableau Software 99.61 164.20 2.74
Bluewolf 99.67 138.60 2.31
WeVideo 99.68 135.40 2.26
Aryaka Networks 99.69 132.80 2.21
Clicky 99.69 130.30 2.17
HyTrust 99.71 123.20 2.05
PeopleMatter 99.71 121.00 2.02
Wisetail 99.71 120.90 2.02
Cloudpay 99.73 115.30 1.92
Badgeville 99.74 109.80 1.83
bluejeans Networks 99.75 107.40 1.79
BranchOut 99.75 107.40 1.79
SugarCRM 99.76 99.60 1.66
Cumulux 99.77 98.60 1.64
Servicesource 99.77 95.20 1.59
iQuotexpress 99.78 93.80 1.56
Arrayent 99.78 90.90 1.52
Intelepeer 99.79 87.30 1.46
Host Analytics 99.8 82.80 1.38
Evolve IP 99.8 82.40 1.37
CloudTran 99.81 81.50 1.36
Zscaler 99.81 79.60 1.33
Eye-Fi 99.82 76.20 1.27
FinancialForce 99.82 74.20 1.24
DotNetNuke 99.82 73.90 1.23
Actuate 99.83 71.50 1.19
Fort HCM 99.83 69.70 1.16
Totango 99.84 67.10 1.12
Elance 99.84 65.90 1.10
AlienVault 99.86 58.90 0.98
Virtualsharp 99.87 54.80 0.91
Saas Markets 99.87 54.20 0.90
ServiceMax 99.88 52.00 0.87
RainStor 99.89 48.30 0.81
Buddy Media 99.89 45.70 0.76
Get Satisfaction 99.9 41.90 0.70
VoloMetrix 99.9 41.50 0.69
InsideSales.com 99.92 34.90 0.58
Veeva Systems 99.92 33.70 0.56
Palantir Technologies 99.92 32.30 0.54
Engine Yard 99.93 31.20 0.52
Vitrue 99.93 30.10 0.50
Castlight Health 99.93 29.50 0.49
Dropbox 99.94 24.80 0.41
Agari 99.95 22.50 0.38
Sendible 99.95 22.10 0.37
Veracode 99.95 22.10 0.37
Delphix 99.95 21.90 0.37
Retail Solutions 99.95 20.30 0.34
Piston Cloud Computing 99.95 20.20 0.34
iovation 99.95 19.50 0.33
HootSuite 99.96 18.60 0.31
Appcelerator 99.96 17.20 0.29
SOASTA 99.96 16.30 0.27
Coraid 99.96 15.80 0.26
SearchForce 99.96 15.50 0.26
Coupa Software 99.96 14.90 0.25
Sonian 99.96 14.80 0.25
AlertEnterprise 99.97 14.40 0.24
Ideascale 99.97 11.50 0.19
Exact Target 99.97 11.40 0.19
Yammer 99.98 10.50 0.18
Acumatica 99.98 10.30 0.17
Conga 99.98 10.10 0.17
Cloud 9 Analytics 99.98 10.00 0.17
Cloudera 99.98 9.70 0.16
Icims 99.98 9.00 0.15
Syncplicity 99.98 6.80 0.11
CipherCloud 99.99 5.80 0.10
etouches 99.99 5.80 0.10
AppDynamics 99.99 5.70 0.10
Centrify 99.99 5.70 0.10
PivotLink 99.99 5.70 0.10
Certain Software 99.99 5.60 0.09
LiveOps 99.99 5.60 0.09
Right Signature 99.99 5.60 0.09
Storsimple 99.99 5.60 0.09
Apprenda 99.99 5.50 0.09
CPUsage 99.99 5.50 0.09
enStratus 99.99 5.50 0.09
DealerSocket 99.99 5.30 0.09
Appirio 99.99 5.20 0.09
TribeHR 99.99 5.20 0.09
Bill.com 99.99 5.10 0.09
Couchbase 99.99 5.00 0.08
Evernote 99.99 5.00 0.08
Woopra 99.99 5.00 0.08
Aprimo 99.99 4.90 0.08
Brainshark 99.99 4.90 0.08
Clarizen 99.99 4.90 0.08
HireVue 99.99 4.90 0.08
Jive 99.99 4.90 0.08
Kissmetrics 99.99 4.90 0.08
Moz 99.99 4.90 0.08
Oracle CRM on demand 99.99 4.90 0.08
Webtrends 99.99 4.80 0.08
Workday 99.99 4.80 0.08
Appistry 99.99 4.70 0.08
10gen 100 0.00 0.00
Abiquo 100 0.00 0.00
Accelops 100 0.00 0.00
Achievers 100 0.00 0.00
Acquia 100 0.00 0.00
Act-On 100 0.00 0.00
Akamai 100 0.00 0.00
Allegiance 100 0.00 0.00
Apptio 100 0.00 0.00
AppZero 100 0.00 0.00
Aria 100 0.00 0.00
Blackbaud 100 0.00 0.00
BlueKai 100 0.00 0.00
Box.net 100 0.00 0.00
BrightEdge 100 0.00 0.00
BrightTag 100 0.00 0.00
Cedexis 100 0.00 0.00
Cenzic 100 0.00 0.00
ClickTale 100 0.00 0.00
Cloudant 100 0.00 0.00
CloudShare 100 0.00 0.00
Cloudswitch 100 0.00 0.00
ConnectAndSell 100 0.00 0.00
dinCloud 100 0.00 0.00
ECCOgen 100 0.00 0.00
Eloqua 100 0.00 0.00
Eucalpytus Systems 100 0.00 0.00
Five9 100 0.00 0.00
Genius 100 0.00 0.00
Gigya 100 0.00 0.00
GoGrid 100 0.00 0.00
Guru 100 0.00 0.00
HubSpot 100 0.00 0.00
In2Clouds 100 0.00 0.00
InstaMed 100 0.00 0.00
Intacct 100 0.00 0.00
July Systems 100 0.00 0.00
Kenandy 100 0.00 0.00
Lattice Engines 100 0.00 0.00
MailChimp 100 0.00 0.00
Marin Software 100 0.00 0.00
Marketo 100 0.00 0.00
Meghaware 100 0.00 0.00
Mulesoft 100 0.00 0.00
Nasuni 100 0.00 0.00
Neolane 100 0.00 0.00
NetCitadel 100 0.00 0.00
Netsuite 100 0.00 0.00
Nimble 100 0.00 0.00
Opscode 100 0.00 0.00
Optify 100 0.00 0.00
PanPlus 100 0.00 0.00
Pardot 100 0.00 0.00
Pertino 100 0.00 0.00
Piwik 100 0.00 0.00
Plivo 100 0.00 0.00
Rally Software 100 0.00 0.00
Ravello Systems 100 0.00 0.00
RightScale 100 0.00 0.00
RingCentral 100 0.00 0.00
Salesforce 100 0.00 0.00
Service-now.com 100 0.00 0.00
Shoutlet 100 0.00 0.00
Silverpop 100 0.00 0.00
SilverSky 100 0.00 0.00
Sitespect 100 0.00 0.00
Skytap 100 0.00 0.00
SoonR 100 0.00 0.00
Sprout Social 100 0.00 0.00
Symplified 100 0.00 0.00
TOA Technologies 100 0.00 0.00
Trada 100 0.00 0.00
Transverse 100 0.00 0.00
Vertical Response 100 0.00 0.00
Virsto Software 100 0.00 0.00
Vocus 100 0.00 0.00
WhiteHat Security 100 0.00 0.00
WorkForce Software 100 0.00 0.00
Xactly 100 0.00 0.00

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